Effective 5 Step Strategy for Dealing with Angry Customers

Posted by ivanpw under Customer Service
From http://www.noobpreneur.com 4419 days ago

At times, you will need to deal with angry customers. In this post we will be discussing some effective strategies on how to deal with unhappy customers.

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Comments

Written by elainerogers
4417 days ago

I really enjoyed this post Alex,

I especially love your comment - "If getting new clients is a skill then retaining old ones is an art." Many biz owners think they have to constantly look for new clients, when they can seek new business with existing or old clients. And we must not forget, they are our advocates and part of our sales and marketing team. Build the tribe!

Great post!

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Written by Sian Phillips
4419 days ago

I really like this post Alex. You have made some great points and I completely agree with the admitting the mistake - I had to complain about something recently and the minute they admitted they had made a mistake that was fine with me - the fact they then made a partial refund was all the better. Thanks for sharing on Bizsugar.com

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