BizSugar.com › Customer Service › Eight Rules to Improve Small Business Customer Service

Customer service is a HUGE issue for small businesses these days because of increased likelihood bad customer feedback will wind up not as a complaint lodged only to you personally but published for the world to see online in a feedback forum. But how exactly do you make sure you are providing good customer service and avoiding the kind of online negative feedback that can bring you and your company down? Check out this post on About.com's Small Business Canada for a good strategy.