BizSugar.com › Customer Service › Five lessons on customer service from Billy Fuccillo

The other day we took our car to the dealership to be serviced. That alone should make you cringe right?

From the moment we got there we were greeted by a nice young man who couldn’t be more helpful.

When we told him the issues with the car he wrote them all down so they could be addressed. He then apologized for the fact that we’d have to wait X amount of time.

We’ve bought our fair share of cars over the years so I knew the drill. The fact that he was so cordial and apologetic was very unexpected.