Give a Little, Get a Lot: The 20/80 Rule in Business

Posted by aprilatwood under Customer Service
From http://www.scottsmarketplace.com 4111 days ago
Made Hot by: businessgross on August 20, 2013 1:07 pm

Utilizing the 20/80 rule in business means nurturing the 20% of your customers who are responsible for 80% of your sales.

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Comments

Written by AngelBiz
4107 days ago

April - Excellent point. Most small businesses get majority of the business from small clientele, yet they continue to chase new clients at the expense of existing ones. While there is nothing wrong with trying to get new clients you do not want to ignore the existing ones. After all, it is much more expensive to get new clients than to keep the existing ones happy.

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