BizSugar.com › Customer Service › Great Customer Service Takes Common Sense and at Least a Couple of Brain Cells--A Customer Service Story

Why is it that some employees blindly follow the most meager parameters for providing customer service, while others go the extra mile with seemingly no skin off their noses? Lehigh Valley opinion and news blogger Shakur Pfist recounts one interesting customer service story amid minor ranting and raving, illustrating what it takes to provide exceptional customer service in small business...