BizSugar.com › Customer Service › Here are 4 things you should never tell customers

Customers rarely forget bad experiences and are twice more likely to talk about them than positive ones. In a nutshell, they are negatively biased.

So, how can a small business turn the situation around? By focusing on that bias to deliver people-centric customer service. And the first step is language.

There are things you should never say to customers. Here are some.