Customers rarely forget bad experiences and are twice more likely to talk about them than positive ones. In a nutshell, they are negatively biased.
So, how can a small business turn the situation around? By focusing on that bias to deliver people-centric customer service. And the first step is language.
There are things you should never say to customers. Here are some.
Here are 4 things you should never tell customers
Posted by cendrinemedia under Customer ServiceFrom http://socialmediaslant.com 3109 days ago
Made Hot by: sophia2 on October 24, 2015 12:26 am
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“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
“Rachel: Thanks for your input. I tend to agree with you. It was...”
“Hey Martin,
Honestly, no. I think that most people can tell that they are...”
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