There's a trend toward self-service options in many industry's today. But before implementing such options in your business, beware of the trap that could ruin customer experience and tarnish your brand. There are certainly times when self-service is the way to go. But first read this post from Seth Godin about how to do it right and also about a kind of customer service that may be better yet!
Here's Some Customer Service Advice that Could Transform Your BusinessPosted by HeatherStone under Customer Service
From http://sethgodin.typepad.com 2287 days ago
Made Hot by: businessgross on December 21, 2016 12:15 pm
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