There's a trend toward self-service options in many industry's today. But before implementing such options in your business, beware of the trap that could ruin customer experience and tarnish your brand. There are certainly times when self-service is the way to go. But first read this post from Seth Godin about how to do it right and also about a kind of customer service that may be better yet!
Here's Some Customer Service Advice that Could Transform Your Business
Posted by HeatherStone under Customer ServiceFrom http://sethgodin.typepad.com 2702 days ago
Made Hot by: businessgross on December 21, 2016 12:15 pm
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“In the ever-evolving landscape of Search Engine Optimization (SEO),...”
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
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2699 days ago
2699 days ago