There's a trend toward self-service options in many industry's today. But before implementing such options in your business, beware of the trap that could ruin customer experience and tarnish your brand. There are certainly times when self-service is the way to go. But first read this post from Seth Godin about how to do it right and also about a kind of customer service that may be better yet!





Comments


Written by tiroberts
1063 days ago

Fantastic customer service advice. Thanks for sharing



Written by lyceum
1064 days ago

Heather: Do you think customer service could be served on a "silver plate" in today's hectic environment? I look forward to visit Japan one day, enjoying Omotenashi ! :)



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!