BizSugar.com › Customer Service › Here\'s Some Customer Service Advice that Could Transform Your Business

There's a trend toward self-service options in many industry's today. But before implementing such options in your business, beware of the trap that could ruin customer experience and tarnish your brand. There are certainly times when self-service is the way to go. But first read this post from Seth Godin about how to do it right and also about a kind of customer service that may be better yet!