BizSugar.com › Customer Service › How Consumers Choose to Interact With Companies #infographic

The rules of the customer service game are changing. Do you know the paths consumers take when looking for help from your business? Routes can include communication through interactions on your website, from mobile devices, or within social communities. The non-stop demand means you must be ready 24/7 to quickly offer the right information when asked. Check out the routes that customers take; maybe you'll learn some tricks along the way.