BizSugar.com › Customer Service › How Hotels can Create an Everyday Personalized Customer Experience in Style and at Home

Is your hotel an adapter or a value innovator?

As an adapter, we look at something that exists to make it better and more effective.

With value innovation, we look at the differentiation and low cost in context with how to create new, unique values for both customers and the hotel.

When we look at how to create an everyday, personalized customer experience in style, we look at both adaptation and value innovation.

Let’s dive into how to Think Outside – No Box Required and provide a unique offer ‘for the guest’ that also creates a new revenue stream for the hotel.