Customer experience has always been an important component to business success but even more so in today’s wired, interconnected world. Companies need to differentiate their business from a noisy marketplace that offers near identical products and services everywhere. Better technological advancements means a more level playing field and access to data that used to be available only to conglomerates with big budgets.
How Important is Customer Experience Today than Yesterday?
Posted by alleliaspili under Customer ServiceFrom http://www.infinitcontact.com 3534 days ago
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