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How to Balance Customer Wants with Needs

Posted by centralpawebster under Customer Service
From http://strellasocialmedia.com 2594 days ago
Made Hot by: BizWise on October 18, 2017 11:49 am

One of our core values is customer service, so we’re conflicted when a client has shiny object syndrome. Do we service the customer by giving them what they ask for?

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Written by lyceum
2591 days ago

Rachel: It is a good thing to get an answer to the why question. It is like peeling an onion... ;)

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