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How to Get Through to Irate Customers

Posted by StepByStepMarketing under Customer Service
From http://www.fuelnet.com 5501 days ago

There are ways to get through to even the most resistant people, contends Mark Goulston, author of the new book Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. He offers these techniques to improve your customer service standards.

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Share your small business tips with the community!