How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!) | Small business news; tips; networking | BizSugar

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How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)

Posted by andriawhack under Customer Service
From https://www.process.st 1277 days ago

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures.

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