Customer Success Elements that shape the customer experience in the era of Digital Transformation.
A company’s reputation is no longer constrained to paid advertisements and word-of-mouth traffic. With limitless outlets that enable the public to voice their opinions on websites, blogs, social media status updates, online reviews and more… customers use almost twice as many sources of information to make decisions than in the past.
What’s more? Consumers also engage with any brand a dozen more times between inspiration and purchase than they did in the past.
How to turn Customer Success into the Motor of Digital Transformation
Posted by swarmcontent under Customer ServiceFrom https://blog.userlane.com 2334 days ago
Made Hot by: Digitaladvert on December 25, 2017 12:43 pm
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“In the ever-evolving landscape of Search Engine Optimization (SEO),...”
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
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