How to Understand & Improve Customer Satisfaction with Net Promoter Score (NPS) | Small business news; tips; networking | BizSugar

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How to Understand & Improve Customer Satisfaction with Net Promoter Score (NPS)

Posted by DorothyAtForty under Customer Service
From https://www.propellercrm.com 2754 days ago

There's lots of different ways to measure customer satisfaction, especially as surveys are becoming more and more popular. Net Promoter Score might sound bogging, but it's actually quite easy, and this is how to do it and why it matters.

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