Lesson from the Apple Stores: First Respect Your Customers | Small business news; tips; networking | BizSugar

Submit an Article

1

Lesson from the Apple Stores: First Respect Your Customers

Posted by stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4502 days ago

First, Apple service reps say that they are sorry that the customer is experiencing a problem. Second, they ask permission to look at the malfunctioning device and allow the customer to hand it to them.

Who Voted for this Story

stepbystepmarketing.com

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Log in to comment or register here.

Subscribe

Latest Comments

“I agree!...”

“It does take a little time to get used to!...”

“Hi, Martin! Kristianstad. And you? Have a great day! /Peter....”

“Nice article....”

“Tone is so important....”

Share your small business tips with the community!

Share your small business tips with the community!

Share your small business tips with the community!

Share your small business tips with the community!