If you want to provide excellent customer service over the phone, what should you be aiming for? It’s often said that the “gold standard” is to resolve all customer issues on the first call. Yet resolving 100% of all customer issues on the first call is not realistic.
Lessons from Call Centers to Help Your Customer Phone Reps Perform Better
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From http://www.stepbystepmarketing.com 4667 days ago
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