BizSugar.com › Customer Service › More Resources: The Power of Customer Communities And Forums Plus Making Them Work – Customer Service Zone

Online customer forums and communities are exceedingly powerful tools for building customer loyalty and increasing the long term return on investment (or lifetime value) of each customer.

They are also often misused and neglected because it takes a commitment of time to keep them under control, and make the user supplied content free of spam, and replete with value for participants.

Learn how to create and run a forum for your small business.