Through the years, business analysts have studied and formulated ways to correctly measure customer satisfaction, growth, and loyalty. Some of the usual ways by which these are measured are the Net Promoter Score and the Customer Satisfaction Survey. Which one should you use for your business?
Net Promoter Score vs. Customer Satisfaction Survey: Which One's for Your Business?
Posted by
alleliaspili under Customer Service
From http://www.infinitcontact.com 3707 days ago
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