Playing the Blame Game – How You Are Damaging Your Client Relations | Small business news; tips; networking

Posted by theresa.walsh125 under Customer Service
From http://www.selfemployedcafe.com 4918 days ago

Discover the main reason for most of the client relations problems and simple solution to overcome it.

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Comments

Written by businessavante
4918 days ago

Very Interesting, Pawel.

I'm one of those who does take offense when something is raised or promised & then not done. Even having to bring it up later is a problem. I think it's "passive-aggressive behavior" to start promising stuff you never intend to do just to build up your business' attractiveness, or placate the person standing there. I've been the victim of it too many times to laugh it off. The cliche "under-promise & over-deliver" cures these ills.

Duncan

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