Quality Over Quantity: When Is It Better to Offer Fewer Customer Service? | Small business news; tips; networking | BizSugar

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Quality Over Quantity: When Is It Better to Offer Fewer Customer Service?

Posted by alleliaspili under Customer Service
From http://www.infinitcontact.com 3391 days ago

Omnichannel customer service seems to be a trend today, but that doesn’t mean customers actually want or need it. Here are the top reasons why and when it may be better to offer fewer customer channels instead.

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