Sales Tip A Day: How Much Bad Customer Service Can Cost - Fantasyland Hotel Edmonton | Small business news; tips; networking

Posted by argentisgroup under Customer Service
From http://www.salestipaday.com 5248 days ago

How is your front line staff handling interactions with your valuable clients? Do you know how much they might be costing you in with poor customer service? See how one hotel is potentially missing $33 million in future revenues each year because of poor service.

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Comments

Written by businessavante
5248 days ago

Worst was their not turning a bad thing posative. I've had 2 bad retail experiences in the last week that caused me to walk out without spending money. In both cases the kicker was their total lack of wanting to help someone who's having a bum experience in their establishment. They could have turned it around, but didn't care.

businessavante

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Written by argentisgroup
5248 days ago

Thanks for commenting.

My wife just had one yesterday where she was going to take out son to a doctor but his online reviews were horrific. Not going to see him now.

Amazing how people don't pay attention to this.

Chris

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