BizSugar.com › Customer Service › The Best Forms of Support at different Stages of the Customer Journey

A flawless customer experience throughout the entire customer journey involves guidance and support.

Users need to be exposed to specific information but also need to feel in control of their decisions and want to be able to easily access help if they need additional information or if something goes wrong.

Help can come in different forms at different stages of the customer journey and selecting the right form of support can make a huge difference in terms of user experience.