BizSugar.com › Customer Service › The Future of Service Desks is All About User Experience #infographic

Randstand Technologies, recently put out a compelling Infographic called “The Future of Service Desks: All About User Experience.” IT service desks have become a staple of many businesses within the past few years. Mobile technology and social media are basically forcing IT help desks to improve or be left behind. Many professionals say it’s about time. IT service desks have become increasingly popular over the last few years in a recent surge of “Bring Your Own Device” (BYOD) solutions provided to customers. Some experts are predicting the BYOD industry could see as many as 328 million workers in 2017. This is a significant increase of job growth, up from 175 million workers in 2014. This means that not only will companies have to evolve to allocate resources for the cloud and big data, but for service desk resources as well.