The Importance of Instant Gratification in Customer Service

Posted by megantotka under Customer Service
From http://smallbizclub.com 2718 days ago
Made Hot by: DigiTechBlog on June 19, 2017 9:50 am

We live in a world where we expect almost instant gratification in most things.

Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8

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Comments

Written by Rbacal
2265 days ago

I think the key point you make is that technology and particularly social media have resulted in raising expectations about response speed; i.e. the expectations are, by and large, almost impossible to fulfill. It's a major challenge for both small and large companies.

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