This year's American Express Global Customer Service Barometer study found that happy customers tell an average of nine other people about good customer service experiences. But displeased customers tell an average of 16.
The Importance of Solving Customers’ Issues Fast
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stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4883 days ago
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Comments
4883 days ago
Working in a hospital, I never held more than 2 minutes - after 2 minutes something's wrong on their end - call back (ignore the "you'll get put in the back of the queue" bit). The other tip is to hit 'tone' 0 - that'll usually get you an operator (not always).
Duncan