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The Rise of Customer Success Management #infographic

Posted by SaadAhmadkhan under Customer Service
From http://www.visualistan.com 3392 days ago
Made Hot by: advertglobal on August 4, 2015 12:54 pm

CSM is the proactive management of subscription based SaaS (Software-as-a-Service) customer accounts to help expand revenue, drive end user adoption, reduce churn rates and identify advocates.

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Written by lyceum
3390 days ago

I had heard about CRM before, but not CSM. Could social CRM be the solution to the success factor?

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