The Rise of Customer Success Management #infographic

The Rise of Customer Success Management #infographic - http://www.visualistan.com Avatar Posted by SaadAhmadkhan under Customer Service
From http://www.visualistan.com 2569 days ago
Made Hot by: advertglobal on August 4, 2015 12:54 pm
CSM is the proactive management of subscription based SaaS (Software-as-a-Service) customer accounts to help expand revenue, drive end user adoption, reduce churn rates and identify advocates.





Comments


Written by lyceum
2566 days ago

I had heard about CRM before, but not CSM. Could social CRM be the solution to the success factor?



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