The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants - Userlane Blog | Small business news; tips; networking | BizSugar

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The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants - Userlane Blog

Posted by swarmcontent under Customer Service
From https://blog.userlane.com 2685 days ago

The evolution of SaaS organizations that focus on customer experience and customer success.

The number of companies that introduced dedicated customer success units went from 40% to 90% this past year....

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