While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer.
There are NO Costs to Listening to Customers - Infinit Contact
Posted by
alleliaspili under Customer Service
From http://www.infinitcontact.com 3837 days ago
Made Hot by: techmedia on May 28, 2014 7:02 am
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