While executives would ask how much it would cost to listen and act on the voice of the customer (VOC), it should be viewed as how much would it cost the business if they do NOT listen to the voice of the customer.
There are NO Costs to Listening to Customers - Infinit Contact
Posted by alleliaspili under Customer ServiceFrom http://www.infinitcontact.com 3625 days ago
Made Hot by: techmedia on May 28, 2014 7:02 am
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