BizSugar.com › Customer Service › Too Big For Your Britches

If you are a successful business owner, undoubtedly there will come a time when you will grow to a point that you have to start making some very important 'customer' interaction decisions. Your time will be highly taxed, you'll wake up to 100's of customer emails daily, you're ability to provide the same personal customer conversations and service will seem impossible. You will face what seems to be the choice between quality, consistent and personal customer service and continued growth.....what do you do?