BizSugar.com › Customer Service › Top Customer Success Resources in 2017

What’s one thing the founder of an upcoming SaaS startup, the Product Manager for an established enterprise and the head of sales at some corporation all have in common? Other than having to adapt to the digital disruption they can no longer ignore the need to make Customer Success an integral part of their company culture.

Customer Success is a fairly new field and business leaders are embracing this transformative business model to secure long term success for both themselves and their customer. However, implementing a Customer Success strategy can seem a bit daunting to those turned on by the uncapped potential but alienated by the unfamiliarity of it all.