BizSugar.com › Customer Service › Upcoming Webinar: Relevance of the Voice Channel in a Mobile Marketplace

Mobile is receiving lots of attention in marketing circles due to high adoption rates and the potential for rich customer insights gained through an abundance of mobile and location data.

What does this mean for the voice channel and the customer experience? What are the implications for customer satisfaction and voice-based engagement? And, how does one differentiate in a mobile world?