It's easy to hang on every positive word a customer utters, and quietly dismiss any negative criticisms, but as Richard Branson points out in this short interview segment with Seth Godin, listening to all customer feedback should be part of your business strategy.
Want Free Business Advice? Listen to Your Customers!
Posted by stillwagon428 under Customer ServiceFrom http://smallbizbee.com 5653 days ago
Made Hot by: dreamwithdeadline on June 3, 2009 2:58 pm
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