Barry Moltz, author of BAM! Bust-A-Myth: Delivering Customer Service in a Self-Service World, answered that question recently. Who better than Barry to answer this? His book, a great book, lists 19 customer service myths. And he busts them all. But these were his 3 favorite myths.
What are your three favorite customer service myths?
Posted by
ZaneSafrit under Customer Service
From http://zanesafrit.typepad.com 5349 days ago
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