Churn is the enemy. Churn is the sickness that will kill your SaaS company. Redpoint VC Tomasz Tunguz showed us just how damaging churn is to the MRR of SaaS companies and how an adjustment of just 5% can make a massive impact. Churn is the rate your customers are cancelling their subscriptions to your product.
What is Churn? An Introduction for SaaS Companies
Posted by Liz_062 under Customer ServiceFrom https://www.process.st 2974 days ago
Made Hot by: KatrinaBrandall on March 22, 2016 1:51 pm
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