Why Arguing With A Customer Is Obviously Ridiculous -- Interview With Micah Solomon, Customer Service Expert

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Why Arguing With A Customer Is Obviously Ridiculous -- Interview With Micah Solomon, Customer Service Expert

Posted by GetApp under Customer Service
From http://www.getapp.com 4469 days ago

We asked Micah Solomon, one of the leading customer service expert, a few questions about himself, what are the main elements of good customer service, the importance of self service and where to learn more about customer service topics.

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Written by HeatherStone
4468 days ago

It always boggles my mind how people who are supposed to be customer service professionals have an aversion to simply apologizing--they don't know how to do it. They say, "I'm sorry that you feel this way," or "I'm sorry that you're having a problem," but never simply "I'm sorry. We're completely wrong. What can we do to make it right?" Well, that's my point. Micah has a lot of great points, if only people would follow that advice. Great post!

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