We asked Micah Solomon, one of the leading customer service expert, a few questions about himself, what are the main elements of good customer service, the importance of self service and where to learn more about customer service topics.





Comments


Written by HeatherStone
4453 days ago

It always boggles my mind how people who are supposed to be customer service professionals have an aversion to simply apologizing--they don't know how to do it. They say, "I'm sorry that you feel this way," or "I'm sorry that you're having a problem," but never simply "I'm sorry. We're completely wrong. What can we do to make it right?" Well, that's my point. Micah has a lot of great points, if only people would follow that advice. Great post!



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!