BizSugar.com › Customer Service › Why Excellent Customer Service is Key for Positive Reviews

Since sites such as Yelp, Google+ Local, and Citysearch started to hit the web, many small business owners are struggling to figure out how to fill them up with glowing, positive reviews from customers.

Naturally, consumers are making these sites their first stop when it comes to choosing a business; they place a lot of value on what past customers have to say.