BizSugar.com › Customer Service › Why Improved Engagement Rates and Customer Experience Management Will Make Hotels More Successful Than Ever

Community, Innovation, Creativity and a new Culture are all key components of why improved engagement rates and customer experience management will make Hotels more successful than ever.

If you have a Social Media presence (and who doesn’t these days?) as a Hotel, then you’ve probably been delighted, and maybe even sometimes dismayed, about what you’ve learned about your Hotel’s customer experience process.