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Why it's hard to measure social customer service

Posted by nlagunzad under Customer Service
From https://www.openaccessbpo.com 3091 days ago

The advent of social media is fascinating. Although these social networking sites were originally created to enhance personal relationships, they have now evolved as customer service tools.

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Written by tiroberts
3091 days ago

Interesting points. It can be difficult to measure how well your customer services in going.

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