BizSugar.com › Customer Service › Why Lying is a Bad Idea, Especially to your Customers - Solvvy

As customers, we don't swallow the pill, so why would we dole it out from the other side? Lying might SEEM like the easiest way to solve a problem and string a customer along, but that's garbage and we know it. Here's a look at how transparency and honesty play heavily into the CS game, from first contact and beyond.