Why Monopolizing The Market Is Poor Customer Service

Posted by RossKimbarovsky under Customer Service
From http://blog.crowdspring.com 3199 days ago

We’ve all played the classic board game Monopoly, and we know how frustrating it is when a player gets all of the prime real estate and has the gaul to put countless hotels on each space. It’s infuriating to watch them laugh their way to the bank while you hemorrhage all of your fake cash. You may be thinking that it’s a blast to take the cash and win the game (and no one is saying you’re wrong there), but have you considered the ways monopolizing the market hurts you, your customers, and even your customer service team?

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Comments

Written by lyceum
3194 days ago

A private company can't monopolize the market, it is only the State that could do that. It is always a potential new startup out there, becoming a future competitor with better customer service.

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Written by RossKimbarovsky
3194 days ago

I'm not sure I agree. Comcast is a private company in the U.S. and it has had a monopoly in many markets for decades (for cable and internet). In the bookseller space, Amazon has a near monopoly on book sales (think of how many stores have gone out of business). But, Amazon works REALLY hard on customer service, knowing that having a huge market shares allows their team to relax. But you are right that there are always young upstarts looking to compete. Often, they are able to do so by delivering a MUCH better user experience and customer service.

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