Why Your Customers Are Neither “Right” nor “Wrong”

Posted by stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4963 days ago

Groupon.com, one of the fastest growing companies on the Internet, emails its members daily offers to buy discounted deals in their residential areas. One recent deal, for example, offered members in New Jersey an opportunity to buy $40 worth of food at an Italian specialty store for $20. It’s a great business concept, but it places unusual demands on Groupon.com’s customer service.

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Comments

Written by businessavante
4963 days ago

Hi Bill,

I think if I was the business in question, I'd have appreciated Groupon going to bat for me so this person didn't tell everyone they knew there was a health code violation when it was in fact a building permit on the door. I say Groupon dropped the ball - badly.

Duncan

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