Groupon.com, one of the fastest growing companies on the Internet, emails its members daily offers to buy discounted deals in their residential areas. One recent deal, for example, offered members in New Jersey an opportunity to buy $40 worth of food at an Italian specialty store for $20. It’s a great business concept, but it places unusual demands on Groupon.com’s customer service.
Why Your Customers Are Neither “Right” nor “Wrong”
Posted by stepbystepmarketing.com under Customer ServiceFrom http://www.stepbystepmarketing.com 4905 days ago
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4905 days ago
I think if I was the business in question, I'd have appreciated Groupon going to bat for me so this person didn't tell everyone they knew there was a health code violation when it was in fact a building permit on the door. I say Groupon dropped the ball - badly.
Duncan