BizSugar.com › Customer Service › Will the future of communications in customer service depend as much on people as it will on tech?

There’s hardly anything in our daily lives that remains untouched by technology. But even as we become increasingly dependent on digital technology, the value we place on face-to-face interactions grows. It’s growing so much, in fact, that the future of communications in customer service will depend as much on people as it will on technology.