Zen and the Art of Losing a Customer – Lessons from Avis Car Rental | Small business news; tips; networking | BizSugar

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Zen and the Art of Losing a Customer – Lessons from Avis Car Rental

Posted by AngelBiz under Customer Service
From http://www.smallbizviewpoints.com 3353 days ago

Lessons from personal experience with Avis Car Rental on how one bad front desk employee can lead to loss of large number of customers.

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