What is the value that you place on a loyal customer? Hopefully you value those that are willing to buy from you again and again. Having a loyal customer base is what every business strives to have. After all, it is easier and more cost effective to resell to a current customer then to acquire a new customer. Even though we need to always be find ways to bring in the new customers we need to have a system in place to keep our current customer happy. We now live in a world were customer expectations are at an all time high. Like the old saying goes “what the customer wants the customer gets.” This saying has taken on new meaning and it is getting harder to come up with unexpected ways of delighting and surprising our loyal customers.





Comments


Written by CIKMarketing
4976 days ago

Keeping existing clients happy and getting their continued business is much more cost effective than finding new clients. Your article mentioned the word "free" a few times, and I completely agree, sometimes throwing your clients a bone and doing some free promotion, or hosting an events for clients is a great way to keep them happy. Plus, current clients are the best sales team a business can have via their referrals. I enjoyed your article.



Written by JasonKienbaum
4972 days ago

Glad you enjoyed the article! I totally agree with you, there's nothing better then a customer who is a raving fan of your business!

Jason Kienbaum



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!