Businesses of all shapes and size are facing a unique challenge today – they all need to build personal relationships with customers through the web interfaces.

Think of your experience in a brick-and-mortar store – the manager greets you like an old pal if you are a frequent, winks and offers to show exactly the kind of product you need, you shake hands, exchange a chitchat about your life and your needs, and eventually you leave satisfied with the lovely exchange that has just happened.

Building the same kind of experience in a digital space is tough. You need to learn how to become more genuine and personal when at least 100 conversations are happening simultaneously; learn how to create an ongoing rapport with people who landed on your website and nurture loyalty.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!