Getting negative feedback on review sites doesn't have to mean bad news for your small business. Anita Campbell explains why negative reviews can help you grow.
Why You Shouldn’t Fear Negative Reviews Online
Posted by smpayton under Online MarketingFrom http://www.corpnet.com 4146 days ago
Made Hot by: MarketWiz on December 21, 2012 8:26 pm
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4143 days ago
4146 days ago
As an example, I wonder if a company like the new United (United Airlines + Continental) has learned from the "United Breaks Guitar"?
4143 days ago
Couldn't agree with you more about air travel. And commuter flights, generally necessary for those of us who live in smaller cities, are the worst. :( However, on the subject of negative reviews and complaints made publicly via social media and elsewhere, I think these things can often turn out to be quite positive as a branding exercise. They can allow your company the opportunity to show real customer service by reaching out and trying to make things right.
4143 days ago
- Anita